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The UK Government has modified their advice in relation to business opening for the manufacturing and mail / internet ordering which has allowed us to re-open our warehouses for shipping and our workshops for manufacturing.
Internally we will be following the guidelines outlined by the Government including:
It may be necessary to work to a reduced level depending on the availablity of staff as the pandemic continues. If members of staff become ill, that will reduce the available pool of workers available to work.
You can follow the latest situation in regard to the pandemic on the UK Government website: https://www.gov.uk/coronavirus
For the safety of our customers and staff we have closed our Trade Counter until the pandemic is over. All orders can be shipped by courier, so we have suspended the collection service that runs through the trade counter.
In extreme circumstances we may be able to arrange special collections without the use of the trade counter e.g. cables to power devices within the NHS that are needed immediately. In order to keep staff and customers as safe as possible we will only allow this in the following circumstances:
Stocks are good, but it is entirely likely that because of the worldwide pandemic future supplies may be affected and this could affect lead times. We will notify any customers where there is an extended delay on any product, so nobody will be left wondering if or when their order will ship. However, we cannot predict anything that may happen once the goods have been handed to the carrier. Please try to be understanding if you are affected – we will do our very best to get everything shipped within the standard time frame.
We have staff working remotely to offer technical support and sales function via remote working and of course our website will still be running so customers will still be able to place orders online. We will be doing all we can to ensure that sales and support functions are available during our usual working hours of 09:00 – 17:30 on weekdays.
If you have any questions, would like further information, or want to place an order you can contact us using the usual methods: online ordering from this website, telephone advice on 0345 193 0615 or you can email email@example.com for assistance.
Currently we have no known cases of Coronavirus infection amongst our staff, and we hope that the actions we have taken and the latest Government actions will help to keep us all safe and healthy.
We wish all of our customers, suppliers, and their families the best of health through these difficult times.