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Coronavirus Latest
Leads Direct COVID-19 Update
Open for Business Online
The UK Government has modified their advice in relation to business opening for the manufacturing and mail / internet ordering which has allowed us to re-open our warehouses for shipping and our workshops for manufacturing.
However, there will be a slightly reduced service due to low staff numbers which is likely to extend lead times for custom assemblies and it is also possible that supply issues may lead to some product or component shortages. All carriers have also removed any form of guarantee on next day services so whilst we will ship as quickly as possible we would ask you to be patient as once the parcels have been accepted by the carrier they are outside our control. We will get them to you as soon as possible, but it may take a little longer than usual.
In addition we will no longer accept telephone orders for small quantities. Not only does it cost significantly more to take orders that way, they take an inordinate amount of time when we have a reduced workforce making it impractical to tie up staff with orders that can easily be placed online.
Internally we will be following the guidelines outlined by the Government including:
- Only staff that volunteer to work will be coming into our premises. Nobody will be required to work if they do not wish to do so in light of the current pandemic.
- All staff that can work from home will be able to do so if they wish.
- Any staff with people who live with them that fall into the ‘At Risk’ categories will either work remotely from home or will not be required to attend work.
- Any staff who themselves or who live with anyone who has even mild symptoms that could be Coronavirus will not be allowed to attend work
- Wherever possible staff will be working at least at the mandatory Social Distancing level of 2 metres from the nearest co-worker.
- Where it is necessary for staff to come within less than 2 metres of each other this will be for the minimum time possible e.g. if it is necessary to pass another member of staff to get to a particular tool or product and there is no alternative route available passing will be permitted.
It may be necessary to work to a further reduced level depending on the availablity of staff as the pandemic continues. If members of staff become ill, that will reduce the pool of staff available to work.
You can follow the latest situation in regard to the pandemic on the UK Government website: https://www.gov.uk/coronavirus
Trade Counter & Collections
For the safety of our customers and staff we have closed our Trade Counter until the pandemic is over. All orders can be shipped by courier, so we have suspended the collection service that runs through the trade counter.
In extreme circumstances we may be able to arrange special collections without the use of the trade counter e.g. cables to power devices within the NHS that are needed immediately. In order to keep staff and customers as safe as possible we will only allow this in the following circumstances:
- It must not be possible for the order to be sent using normal shipping services, for example due to urgent medical need
- Orders must be completed and prepaid either online or by telephone
- A collection appointment must be agreed and
- When the vehicle arrives, the driver must park directly outside the main warehouse at Newhaven and remain inside the vehicle, telephoning to notify arrival.
- Our staff will bring out the order and place it in the rear of the vehicle
Products and Services
Stocks are good, but it is entirely likely that because of the worldwide pandemic future supplies may be affected and this could affect lead times. We will notify any customers where there is an extended delay on any product, so nobody will be left wondering if or when their order will ship. However, we cannot predict anything that may happen once the goods have been handed to the carrier. Please try to be understanding if you are affected – we will do our very best to get everything shipped within the standard time frame.
Technical Support and Ordering
We have staff working remotely to offer technical support and sales function via remote working and of course our website will still be running so customers will still be able to place orders online. We will be doing all we can to ensure that sales and support functions are available during our usual working hours of 09:00 – 17:30 on weekdays.
If you have any questions, would like further information, or want to place an order you can contact us using the usual methods: online ordering from this website, telephone advice on 0345 193 0615 or you can email sales@leadsdirect.co.uk for assistance.
Leads Direct Staff
We have had two cases of Coronavirus infection amongst our staff, neither of which resulted from working for Leads Direct. One staff member is now fully recovered and has returned to work, the other is currently isolated until cleared to return by the doctor. We hope that the actions we have taken and the latest Government actions will help to keep us all safe and healthy.
Our Customers
We wish all of our customers, suppliers, and their families the best of health through these difficult times.
