Why won’t a document you sent me open on my computer?

You may need to install some extra software. Documents are despatched as Adobe Acrobat PDF (Portable Document Format) files. This means that they can be opened on any computer (Windows, MAC, Linux, Unix, etc) as long as they have the Adobe Acrobat Reader installed. The reader is completely free, and can be downloaded from http://www.adobe.com/products/acrobat/readstep2.html
If you already have the software installed it may be that installing the latest version may help. Finally, it is possible that the PDF file has become corrupted when sent over the internet or on your machine. In that case simply contact us and ask for a fresh copy.

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